Venture Community Services

Quality Assurance Liaison

US-MA-Sturbridge
1 year ago
Job ID
2016-1441
Type
Regular Full-Time
Category
Quality Assurance

Overview

The Quality Assurance Liaison reports to the Quality Assurance Manager and is responsible for day to day functions within the department as assigned.  This person will also conduct regular audits and support OQE readiness throughout the agency.  This position will be compensated on an hourly basis.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for developing a system to work with staff teams in mitigating audit findings.
  • Participate in regular Audits of all programs.
  • Assist in preparation of OQE survey, CARF and other regulatory licensures.
  • Assess the follow through of investigation action plans.
  • Conduct spot checks on all shifts in all homes related to quality indicators.
  • Review and assess results along with the QA Team.
  • Support OQE readiness in all homes at all times.
  • Collaborate with the Professional Development department to identify staff training needs.
  • Prepare various QA reports as required.
  • Complete other duties as assigned.

 

MARGINAL DUTIES AND RESPONSIBILITIES:

  • Work cooperatively with all personnel
  • Maintain confidentiality and positive demeanor while successfully managing multiple priorities simultaneously.
  • Observe all Agency policies and procedures.  
  • Attendance at Administrative Meetings and other meetings as required
  • Accept responsibility and accountability as part of position.
  • Provide recommendations to your supervisor regarding ways to improve the current systems

 

PHYSICAL AND MENTAL REQUIREMENTS:

  • Organized, dependable and even temperament, good phone manners, and sensitive to parent/guardian relationship with people we support.
  • Able to travel to all programs on a regular and consistent basis.
  • Proficient in Microsoft Office and a working knowledge of office equipment.
  • Effective verbal and written communication skills
  • Strong interpersonal and communication skills, and the ability to work with a wide range of employees.
  • Must be able to bend, lift, stoop, reach and file.
  • Must be able to switch from tasks to task (flexible) during the work day and work cooperatively with Agency staff.

 

Qualifications

  • B.A. or B.S. in education, health care, psychology, preferred OR; Five years administrative experience in a human service setting.
  • Must be 21+ years old, have a High School Diploma or GED, a valid driver’s license, daily use of a car on site and be available by telephone for daily contact.

 

 

Employee must possess the knowledge; skills and abilities listed above, and demonstrate that they can perform the essential functions of the job. Employee must be able to speak, read and write in fluent English.

 

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