Venture Community Services


    Job Locations US-MA-Sturbridge
    Posted Date 4 weeks ago(12/27/2018 10:51 AM)
    Job ID
    Regular Part-Time
    Flexible (M-F)
    Quality Assurance
  • Overview

    The Administrative Assistant is responsible for the day-to-day system management in areas related to Quality Assurance.  It is the responsibility of the Administrative Assistant to work closely with the Quality Assurance Manager and Vice President of the department to coordinate an effective system to monitor the supports each individual receives. This is a part-time 20 hour/week position and will be compensated on an hourly basis.



    • Maintain tracking systems for Quality Assurance/Clinical & Behavioral Services
    • Schedule audits and follow ups as needed
    • Run and distribute QA audit analysis reports
    • Type all needed forms and send to programs for appropriate signatures.
    • Track correspondence of all signatures for Behavior Plans.
    • Maintain “restrictions” checklist and consents for restrictions regarding the focus person and other affected individuals.
    • Assist QA Manager with all aspects of the Annual Satisfaction Survey; including but not limited to: distribution, data entry, and running analysis reports.
    • Assist QA Manager with all aspects of the Annual Human Rights Mailing.
    • Maintain falls tracking as well as assist QA Manager with developing reports.
    • Provide Human Rights Coordinator information for meetings regarding behavior plans and restrictions.
    • Assist Human Rights Coordinator in all aspects of HRC Site visit paperwork.
    • Transcribe and distribute accurate minutes for meetings.
    • Assist as requested with various record management of internal and external paperwork.


    • Work cooperatively with all personnel
    • Maintain confidentiality and positive demeanor while successfully managing multiple priorities simultaneously.
    • Observe all Agency policies and procedures. 
    • Attendance at Administrative Meetings and other meetings as required
    • Accept responsibility and accountability as part of position.
    • Coordinate data/graphs as requested.
    • Provide recommendations to your supervisor regarding ways to improve the current systems
    • Various duties as assigned


    • Maintain CPR & AED Certifications - Will Train
    • Organized, dependable and even temperament; good phone manner.
    • Proficient in Microsoft Office and a working knowledge of office equipment.
    • Effective verbal and written communication skills
    • Strong interpersonal and communication skills, and the ability to work with a wide range of employees.
    • Must be able to bend, lift, stoop, reach and file.



    • Three years administrative experience in a human service setting preferred.
    • Computer proficiency with Microsoft Word/Office, graphics, Excel, PowerPoint, Outlook, Access, etc.
    • Must be 21+ years old, have a High School Diploma or GED, a valid driver’s license, and be available by telephone for daily contact.
    • Employee must be able to speak, read and write in fluent English.


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